Overview
All credit purchases on Shovra are one-time purchases with no recurring subscription fees. Payments are processed by our authorized third-party payment provider, which acts as our Merchant of Record.
Right of Withdrawal (EU Consumers)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of the transaction date, provided you have not yet used any credits from that purchase.
By using any credits from your purchase, you expressly consent to the immediate performance of the service and acknowledge that your right of withdrawal is lost upon first use.
If you wish to exercise your right of withdrawal before using any credits, please contact us at support@shovra.com within 14 days of your purchase. You will receive a full refund to your original payment method within 14 days of our confirmation.
Right to Cancel (UK Consumers)
If you are a consumer in the United Kingdom, you have the right to cancel your purchase within 14 days of the transaction date under the same conditions as described above for EU consumers.
Right of Regret (Brazilian Consumers)
If you are a consumer in Brazil, you have the right to withdraw from your purchase within 7 days of the transaction date, provided the digital content has not yet been accessed or any credits used.
General Refund Policy
For users outside the EU, UK, and Brazil, or for users who have already used credits from their purchase:
- Unused purchases: If you have not used any credits and contact us within 14 days of purchase, we will issue a full refund.
- Partially used purchases: If you have used credits from a purchase, refunds are not available as the service has been performed.
- Technical issues: If you experience a technical issue that prevents you from using the service, please contact us at support@shovra.com. We will work to resolve the issue or, if resolution is not possible, issue a proportional refund for unused credits at our discretion.
- Duplicate purchases: If you accidentally made the same purchase twice, contact us within 7 days and we will refund the duplicate purchase in full.
How to Request a Refund
To request a refund, email us at support@shovra.com with the following information:
- Your account email address
- Date of purchase
- Reason for the refund request
We will respond to your request within 7 business days.
Processing Refunds
All refunds are processed through our payment provider. Once approved, refunds typically take 5–10 business days to appear on your statement, depending on your payment provider.
Contact
If you have any questions about this refund policy, please contact us at:
Email: support@shovra.com
Address: Shovra, Vinogradski Venac 13, 11030 Beograd (Čukarica), Serbia