Overview
All credit purchases on Shovra are one-time purchases with no recurring subscription fees. Payments are processed by Lemon Squeezy (Lemon Squeezy, LLC), which acts as our Merchant of Record and is the seller of record for every purchase.
Refunds are available only to consumers in the European Union, the United Kingdom and Brazil, within the periods below, and only while no credits have been used since the purchase. Using credits is performance of the service, so once any credit has been used a purchase is no longer refundable, in every region.
Right of Withdrawal (EU Consumers)
If you are a consumer in the European Union, you can withdraw from your purchase within 14 days of the transaction date, provided you have not used any credits since the purchase.
At checkout you expressly consent to the immediate performance of the service and acknowledge that your right of withdrawal is lost once you use your first credit.
You can request the refund yourself under Profile → Credits → Orders & refunds, or by emailing info@shovra.com within the 14 days. You will receive a full refund to your original payment method within 14 days of our confirmation.
Right to Cancel (UK Consumers)
If you are a consumer in the United Kingdom, you can cancel your purchase within 14 days of the transaction date, under the same conditions as described above for EU consumers.
Right of Regret (Brazilian Consumers)
If you are a consumer in Brazil, you can withdraw from your purchase within 7 days of the transaction date, provided you have not used any credits since the purchase. You can request it under Profile → Credits → Orders & refunds or by emailing info@shovra.com.
All Other Purchases
Purchases made outside the EU, the UK and Brazil, and purchases whose credits have been used, are not refundable. Your remaining credits never expire, so they stay in your account until you use them. Two exceptions apply everywhere:
- Duplicate charges: If the same purchase is charged twice, the duplicate is refunded in full automatically. If you notice one we have not caught, contact us and we will refund it.
- Technical issues: If a technical issue on our side prevents you from using the service, contact us at info@shovra.com. We will resolve it or, if that is not possible, refund the unused credits of the affected purchase.
How to Request a Refund
EU, UK and Brazilian consumers can use Request refund under Profile → Credits → Orders & refunds. You can also email us at info@shovra.com with:
- Your account email address
- Date of purchase
- Reason for the refund request
We reply to every request within 24 hours.
Processing Refunds
All refunds are processed through Lemon Squeezy. Once approved, refunds typically take 5–10 business days to appear on your statement, depending on your bank or card issuer.
Contact
If you have any questions about this refund policy, please contact us at:
AYSE CEREN TININ PREDUZETNIK INFORMACIONE USLUŽNE DELATNOSTI NA DRUGOM MESTU NEPOMENUTE BEOGRAD (Shovra)
Registered address: 11158, BEOGRAD (STARI GRAD), Srbija
Tax identification number (PIB): 114731554
Owner contact email: info@shovra.com